Privacy & Cookies Policy
This Privacy policy describes in detail who is responsible for the personal information we collect about you, what personal information we collect, how we will use such personal information, who we may disclose it to, and your rights concerning such information.
In this Privacy Policy:
References to WE, US, or OUR means Melyr Ltd., registered in England & Wales, Company Number 14132697, whose registered office is Unit 92, Argyle Industrial Estate, Birkenhead CH41 9HH.
References to YOU or YOUR means the customer accessing and using the website WWW.MELYR.CO.UK
References to the website mean the website found at WWW.MELYR.CO.UK
Personal Information is information that is about you and identifies you.
WHO IS RESPONSIBLE FOR THE INFORMATION THAT WE COLLECT?
We are the controller for the purpose of data protection law, with respect to your personal information collected via the website.
If you have any questions in relation to this Privacy Policy or the way we use your personal information, please contact us via email at hello@www.melyr.co.uk
WHAT PERSONAL INFORMATION DO WE HOLD ABOUT YOU?
The personal information we collect includes information that you provide us, such as:
CONTACT INFORMATION
Name, Address, Email & Contact Number
GENERAL INFORMATION
Gender, Date of Birth, Marital Status
MARKETING PREFERENCES
Marketing preferences or responses to voluntary surveys. To improve our marketing communications, we may collect information about interactions with and reactions to our marketing communication and activity on our website. Please see our cookie policy for more details.
The following information may be provided:
During communications between you and us (including phone, email, and website tracking), we communicate via our social media pages, other social media content, tools, and applications.
We collect personal information that you voluntarily provide when registering an account, registering to receive our newsletters or catalogues, ordering our products, or contacting us. We also receive personal data from third parties or other sources.
We use third parties to improve our ability to identify visitors to our website. As part of this service, we may make available identifiers to these third parties, including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out tt them through other channels, such as email, direct mail and digital advertising.
HOW DO WE USE PERSONAL INFORMATION WE COLLECT ABOUT YOU?
Your personal information may be used by us, our employees & our service providers to ensure we provide the highest level of service in delivering ordered goods and presenting you with appropriately tailored marketing if agreed by you..
Your information will only be disclosed to other third parties if we are under a duty to share your information to comply with any legal obligation or in order to enforce or apply the agreements between you and ourselves
HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION?
We will keep it until you inform us otherwise.
This period may be extended if necessary to bring or defend a legal claim.
YOUR RIGHTS
You have certain rights in relation to your personal information. These rights may only apply in certain circumstances and are subject to certain exemptions.
UNDER DATA PROTECTION LAW, IT IS CONSIDERED A LEGITIMATE BUSINESS INTEREST FOR US TO USE OUR CUSTOMERS’ DETAILS FOR DIRECT MARKETING. YOU CAN UNSUBSCRIBE AT ANY TIME BY EMAILING US AT hello@www.melyr.co.uk
Right of access to your personal information
You have the right to request a copy of your personal information that we hold of yours, subject to certain exemptions:
Right to rectify your personal information
You have the right to ask us to correct the personal information that we hold where it is incorrect or incomplete
Right to erasure of your personal information
You have the right to ask for your personal information to be deleted in certain circumstances.
For example, where your information is no longer necessary concerning the purposes for which they were collected or otherwise used; if you withdraw your consent and there is no other legal ground for which we rely on the continued use of your personal information:if you object to the use of your personal information (set out below); if we have used your personal information unlawfully; or if your information needs to be erased to comply with a legal obligation
Right to restrict the use of your personal information
You have the right to suspend our use of your personal information in certain circumstances.
For example; Where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information;the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; we no longer need your personal information, but you require your personal information for the establishment, exercise or defence of legal claims; or you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.
Right to data portability
You have the right to obtain your personal information that you provided to us in a structured, commonly used, and machine-readable format and to have it transferred to another organisation where technically feasible. The right only applies where the use of the personal information you provided is based on your consent or for the performance of a contract with you and when your personal information is used by automated means.
Right to object to the use of your personal information
You have the right to object to the use use of your personal information in certain circumstances. For example; Where you have the grounds relating to your particular situation and we use your personal information for our legitimate interests, including for profiling, and if you object to the use of your personal information for direct marketing purposes, which includes profiling to the extent it relates to such direct marketing.
Right to object to a decision which is based solely on automated processing.
You have the right, in certain circumstances, not to be subject to a decision which is based solely on automated processing without human intervention
Right to withdraw consent
You have the right to withdraw consent at any time where we rely on consent to use your personal information.
Right to complain to the relevant data protection authority
You have the right to complain to the relevant data protection authority, which, in our case, is the Information Commissioners Office (ICO), where you think we have not used your personal information in accordance with Data Protection Law. The ICO’s contact details are:
Information Commissioner’s Office
Wycliff House
Water Lane
Wilmslow
Cheshire
SK9 5AF
THIRD PARTY LINKS
The website may contain links to third-party websites, plug-ins and applications. Clicking or enabling those links may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for how they handle your privacy information. When you leave our website, we encourage you to read the privacy notice of every website you visit.
CHANGES TO OUR PRIVACY POLICY
Any changes we make to this privacy policy in the future will be posted on this page. The updated privacy policy will take effect as soon as it has been updated or otherwise communicated to you
This Privacy Policy was last updated on the 11th March 2024
If you wish to be unsubscribed from any of our marketing activity at any time, please contact us at hello@www.melyr.co.uk
COOKIES POLICY
INTRODUCTION
Cookies are small text files stored on your device when you access most websites on the internet open certain email. Amongst other things, cookies allow a website to recognise your device and remember if you have visited the website before. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies e.g. tags, pixels and website tracking analytics tracking. Cookies can be read by the originating website on each subsequent visit and by any other website that recognises the cookie.
In this Cookies Policy:
References to WE, US, or OUR means Melyr Ltd., registered in England & Wales, Company Number 14132697, whose registered office is Unit 92, Argyle Industrial Estate, Birkenhead CH41 9HH.
References to YOU or YOUR means the customer accessing and using the website WWW.MELYR.CO.UK
The website uses cookies to make the website easier to use, to support the provision of information and functionality to you, and to provide us with information about how the website is used. We also use cookies to ensure that our online adverts reflect the interests of web users
INFORMATION ON THE COOKIES THAT WE USE
We do not track analytical/performance cookies or functionality cookies without customer consent. Customers must accept the tracking of these cookies by opting in via the cookie banner on the website
Please see below the types of cookies that are used on our website and why.
Strictly necessary cookies
These are required for the operation of the website.
They are used to remember your preferences as if you wish to store them on your device and also remember previous information you have entered during your visit including items added to the basket and your geographical location.
If you decide to block these cookies we cannot guarantee the website will perform correctly during your visit.
Analytical/Performance-based cookies
These cookies allow us to recognise and count the number of visitors, and to see how they move around the site. This assists us in understanding a customer’s journey and how we can improve the experience for the future. These include Google Analytics, Google Tag Manager, Facebook tracking Pixel and Criteo.
Functionality Cookies
These cookies allow the website to store your choices, such as your user name, login details and language preferences. We also use these to remember if you prefer to view products in a grid or list
Again, If you decide to block these cookies we cannot guarantee the website will perform correctly during your visit.
OTHER TECHNOLOGIES
Pixel Tracking
Certain pages on the website and our emails contain pixel tags that allow us to customise communications that we send you and content provided to you on our website; collect usage statistics on the use of the website and our emails; and collect statistics regarding the way you use our website and interact with emails that we send to you.
HOW TO MANAGE YOUR CONSENT PREFERENCES
You can configure the categories of optional cookies by clicking on the cookie settings below:
Cookie Settings
You can choose to restrict or block cookies through your browser settings at any time.
For more information about how to do this and about cookies in general, you can visit www.allaboutcookies.org and www.youronlinechoices.eu Please note that certain cookies may be set as soon as you visit the website, but you can remove them using your browser settings.
However, please be aware that restricting or blocking cookies set on the website may impact the functionality or performance of the website or prevent you from using certain services provided through the website. It will also affect our ability to udate the website to cater for user preferences and improve performance.
This Cookies Policy was last updated on 11th March 2024